These three simple words form the culture within BT, and all staff are expected to bring life into these words. I just wanted to thank you so very much. Why? Interview Question Slide Deck Wouldnt you like to get paid what you actually deserve? How would you manage a difficult stakeholder or client? Expert responses that you can use during your interview. Tell me a time you had to work with a difficult co-worker.Q20. Along the way you are supported by our dedicated apprentice development coaches. Whats your greatest achievement?Q16. Take the time to ensure that you meet the eligibility criteria here, as your application will not proceed if you do not and you will have wasted your time. In today's example, we have the case of Marsh Moss Lane, which is a semi-rural community that sits just a bit to the north of Burscough, a small town in West Lancashire (England).The lane reaches around 11 houses and a small business park of 10+ units. All rights reserved.PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UETerms & Conditions | Privacy Policy. Full Suggested Answer & Detailed Response, Question 3, This online course will instantly be free for you to access for 30-days. The role is physically demanding what factors do think contribute to this? The answers to the FULL LIST of interview questions featured on this page. No two days are ever the same as a BT Openreach Engineer, and with formidable training, benefits and a great salary, it is a job you are likely to find highly rewarding. Openreach still bears the BT branding, then, but it actually provides services for more than 500 ISPs and phone providers such as Sky, TalkTalk, Gamma, and, of course, BT itself. This online course has been used by 100s of job seekers to help their successful interview preparation. Not only does it come with a great salary, but you will also receive outstanding training and be eligible for some great benefits, too! }; Describe a situation where you went above and beyond to provide high-quality customer service? Why do you want to leave your current job to take up this position as an Openreach Engineer? Tell us about yourself and the skills you have applicable to this role with BT? Text_Color: '', Who has created the answers to the interview questions? } ); Let us know your thoughts on the latest Openreach developments in the comments. No minimum term. Why do you want to work for Openreach? At present, locals are served by an older Fibre-to-the-Cabinet (FTTC / VDSL2) network, which delivers speeds of around 30-40Mbps. Anonymous on 3 Jan 2020. })(document, window); Describe a situation when you had to deal with ambiguity? You can find out more about which cookies we are using or switch them off in settings. What would you say is your main skill? I grew up in a rural area in Carlisle, just north of the Lake District. If you are an employer and interested in working with VERCIDA to promote your diversity and inclusion initiatives and attract the best candidates, please call 02037405973 or email [emailprotected] for more information. Why do you want to work as an openreach engineer? Thank you so much..i have an interview laterit helped a lot to boost my confidence. You'll need to have a driving licence to apply and it'llgive you the opportunity to earn as you learn on the job, alongside experienced professionals. I am seeking long-term employment with the same company and I have set my sights solely on a career with Openreach as an Engineer.. Your questions and answers helped me tremendously to land my first Tech job. No its just an Openreach box, it has nothing to do with BT Retail. This may include running new cables, or disconnecting old extension wiring and powerline adapters. I had my interview yesterday, and I did great! The answers to the FULL LIST of interview questions featured on this page. Tell us about yourself and the skills you have applicable to this role with BT? Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry. Step 1: Research, research, research. Q13. With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. Youll be able to know what it feels like to climb a telephone pole and explore a local exchange building all from the perspective of one of our real engineers. This not only shows you understand the role and qualities BT are seeking, but you are also backing up your claims that you can fulfil the role with your prior experience. However you do not need to be a BT customer to be using its network of cables. We also expect our journalists to follow clear ethical standards in their work. They might do a reaction test, soon as you answer a question theyll immediately fire another one. Frontline Workers. Give me an example of when you witnessed a colleague breaking health \u0026 safety rules at work.Q9. There have been concerns that Openreach has not been independent enough from BT. What are your salary expectations in this role at BT? Q7. Q8. When have you given back to the community? Full Suggested Answer & Detailed Response, Question 5, Unusually, the BT scheme also provides you with the opportunity to attach your CV (which you should definitely do). Why do you want to be an Openreach Engineer? Suggested answers verified by our panel of interview experts. Why are you interested in software engineering? Expert responses that you can use during your interview. All the questions featured were asked during my interview and on the next day I received a phone call telling me Im hired. If you cancel before the 30-day trial ends, you will not be charged. What feedback did you receive? Who has created the answers to the interview questions? Do you have questions for the panel? BT Openreach was established in 2006, owns the telecommunications pipework and phone cables in the UK, and employs 32,000 people. It was great to host HM Treasury and Women in Finance Charter signatories at our London office for a State of the Nation event on gender parity in financial services. BT use online psychometric tests for all of their graduate programmes. Whats your worst quality?Q. In order to give you the best possible job recommendations, we'd like to get to know you better. Why do you think you will be a good Openreach engineer? Founded in 2004, Trusted Reviews exists to give our readers thorough, unbiased Tell me a time when you provided brilliant customer service? 05:23Q4. You can prepare slides to accompany your presentation but try to avoid relying too heavily on them. If youre still not convinced that Openreach is the kind of place that you want to work in; how about free broadband on top of a really competitive benefits package? Why did you choose your university course? Love + medicine is who we are, it's what we do, it's why people want to work here. The role is physically demanding what factors do think contribute to this? Richard guarantees the answers contained within this product are unique and will help you stand out from the competition. You can find out more about which cookies we are using or switch them off in settings. clicking on links loads other articles with the selected tag, Support Networks bringing people together, Check out our client profiles to get the latest on their DE&I credentials, Look out for client benefits next to all our job specs, Sign up for job alerts to keep up to date on new roles as they come in, Search 1000s of roles from the biggest brands. Thats the end of your Openreach Engineer job interview. All of our products and training resources are protected by our 30-day no questions asked money back guarantee. Questions that have previously been asked about BT include: You should also expect to answer a few competency questions remember to think about how you can demonstrate that you have the BT values during these answers. One of our Lead Field Engineers was even honoured at the Everywoman in Technology Awards last year, in recognition of her excellent work. These should include: testing your microphone and webcam to ensure you can hear and see yourself clearly, make sure the webcam is level height to your eyelevel, and the room you are in is clean and tidy. This website uses cookies so that we can provide you with the best user experience possible. Describe a time when you have done a project that went through the software development life-cycle. Do you believe youll be joining a workplace that has a welcoming and open environment? See this article for general advice on aptitude tests. TIP 4 BT has a highly-regarded reputation within its industry, and the culture within BT is highly important to the success of the organisation and all the employees. 4 answers. Remote and Hybrid Working. This means that every time you visit this website you will need to enable or disable cookies again. Tell me what you know about Health and Safety.Q18. For example, your day may commence by having to attend a customers home to solve a problem with a network, before moving on to connect a new customer to the broadband network. Interview question for Civils Gang Member. Full Suggested Answer & Detailed Response, Question 12, MORE TESTIMONIALS FROM OUR SUCCESSFUL CUSTOMERS. Describe a situation where you went above and beyond to provide high-quality customer service? Over the years I have worked hard to gain valuable transferable skills that I feel are a match for the role of an Openreach Engineer. You are the tops! Purchase the full package below for just $4.99 to download the answer to this and all of the interview questions featured on this page! well if we want competitive prices we need multiple networks. And, let's face it, flattery is never a bad thing. window.addEventListener( 'load', function() { We want to attract the best and brightest people - and when we do, we want to get the best out of them. Q16. Answer 2: I read an article a few months back on the outreach your company does within the community. All rights reserved.PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UETerms & Conditions | Privacy Policy. I have applied for this position because having studied the job description I feel everything about the role is aligned with my skills, qualities, and career aspirations. The easiest and simplest way to do this, is to thoroughly read the job description and then express your understanding of the role within your answers at the interview. Why do you want to work for Openreach? Q4. Get started by setting up a Google Alert for BT. This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. Unbiased and independent advice on what to buy. What is your favourite bit of BT technology? It is also advisable for you to demonstrate in your answer that you recognise BT is a well-respected company with a long-standing history behind it, with a reputation for great customer service. This online course will instantly be free for you to access for 30-days. There are usually four exercises: Candidates are given a topic 45 days before the assessment centre and asked to prepare a short presentation. You are the tops! https://passmyinterview.com/bt-interview/There. As most of the time is spent in the workplace, the majority of training takes place on the job. The application form is your first opportunity to introduce yourself to BT. Openreach provides services including fixed line phone connections, DSL broadband, and fibre-optic broadband. Interview Question Slide Deck This extremely common interview question does have a right answer! (worldwide success stories from our YouTube community! Give me an example when you provided great customer service.Q19. During your interview, you will want to clearly show that you fully understand the role and match the companys values in order to stand out from other candidates. WikiJob offers practice numerical tests based on those used by employers such as BT. Q3. Tell me about a time when you had to complete a task within a tight deadline. What experience did you learn from university? What did you do? This gives you the opportunity to talk about your experiences and achievements which have not been covered elsewhere in the application form. People Matter Community Outreach PlacementID: 'plte5ygLBZuT8RrDXzB', Competitors such as Sky and TalkTalk have also attacked the service, with underinvestment in infrastructure, high prices, and poor customer service at the top of a list of grievances. Thank you for sharing. Where do you see yourself in five years' time? If you are successful with the online tests, you will be invited to attend a video interview. Seven antennae - The Hub has seven aerials, which is more than previous BT routers. QUESTION: What is the culture like within Openreach? Order today and you will get this bonus guide FREE offer available for a limited time only. Q16. FREE 30 days access to our BESTSELLING online Interview Training Course! You can cancel anytime by contacting us via our contact page or email. Our team of new Twitter customer service representatives are all ex-engineers who have been trained to use their technical knowledge to deliver customer satisfaction. Therefore, it is not surprising that competition for places on the BT Openreach Graduate scheme is fierce. 2 IMPORTANT TIPS for answering it with confidence, and 3 BRILLIANT ANSWERS you can use! Full Suggested Answer & Detailed Response, Question 7, Often caught out, candidates can fail their interview by not having prepared a strong answer to this tough question. Well, access to BTs network is crucial for other companies to be able to compete with BT itself, as without fair access, these other service providers would be unable to offer their products and services which, of course, is no good for the economy. Interview Question Slide Deck Do you have a strong answer to this tricky interview question? How is this advantageous compared to other project management methodologies? Batteries x1. 1. . We are using cookies to give you the best experience on our website. Wire x1. Circuit Board x1. Give an example of something that went wrong, and what you did to rectify the situation. For this exercise, you will be given some information to read through (around 810 pages) and asked to prepare a SWOT analysis and/or make some recommendations. Whatever the reasonor no reason at allyou can have a full refund if this resource isnt right for you. Keywords: '', You will have around 45 minutes to complete your case study and then around 10 minutes discussing the outputs with an assessor. Tell me a time when you had to make an important decision with limited information? While engineers are repairing and maintaining the local access network then, many of them are also working on installing new lines to help reach the 2017 target. Getting into PA school is tough. Secondly, we provide exclusive bonuses with all our products that you wont find anywhere else. Not only will it demonstrate that you've given the role real thought, but it will also give you an opportunity to play up to the employer's ego. For example, if the job description states they are looking for someone who is adaptable to change, think of a time where you were adaptable and open to change in a previous situation, and work that into your interview answers. What are the current hot topics, products and services? If so, how? Broadband and phone problems | Openreach Im on step two ! He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector. What did you do? Accelerate your preparation and success today! scp.onload = function() { The complaint steps literally saved me for my interview earlier, thank you!!:). Still not convinced? Openreach installs and maintains all the cabling, street cabinets and connections to the local exchanges. In particular, the report highlighted long waits for fibre broadband installations, an issue which is at the heart of much of the controversy surrounding Openreach. Please click here. How would you resolve conflict in a team? What action did you take? Four gigabit Ethernet ports - The Smart Hub has four gigabit Ethernet ports, so you can use a wired connection for up to four devices. We recommend doing this now to save time in the future. Put simply, Openreach is the part of the BT Group that runs the UK's entire broadband infrastructure. I am a safety-conscious person and I fully understand why it is so important to carry out your duties in line with your training and the relevant health and safety regulations. BT rejected claims it should have been investing more in vital infrastructure, but said at the time that it was in talks with Ofcom about increased autonomy of the service. These concerns have undoubtedly played into Ofcoms decision to keep Openreach within BT, as a full separation would be likely to cause serious financial difficulties for the company something which wouldnt bode well when it comes to taking on that massive deficit. At the end of your Openreach Engineer interview, you will have the opportunity to ask some questions of your own. Interview question for Civils Gang Member.Why do you want to work for BT openreach. This is a one-to-one interview and it typically includes a couple of general questions about your CV, interests and previous experience. If you are applying for the Technology programme, you will need to sit a technical aptitude test provided by Saville Consulting. 61% of frontline managers say there's a disconnect in communication with head office. Still not convinced? Tell me about a time you have used technology to improve a process? Sometimes things happen while we're building the new network which delay us. Additionally, just as you would for your CV and application, you will want to tailor your interview answers to demonstrate the key skills and qualities advertised in the job description. Q17. Take time to answer each in detail. Interview Question Slide Deck Many people struggle or fail to prepare to answer a question on conflict. Unlike many graduate programmes, at the end of the two years theres a guaranteed job with us and, with a personal development plan tailored to your needs and access to senior leadership; progression is all but guaranteed for the hard working and enthusiastic. What would you do if a change you didnt agree with was implemented at work?Q17. Openreach isnt just concerned with maintaining the last mile. Ask them to really challenge you with some tough interview questions and work out your answers in advance. Full Suggested Answer & Detailed Response, Question 4, Public Switched Telephone Network (PSTN) is a legacy platform using underground copper wires to enable communication. Why do you choose these methods of keeping up with technology? Included as a bonus, you will get Richards insight to this question, top tips, and 3 BRILLIANT ANSWERS you can use! Tell me about a time you worked in a team or on a project. We will never disclose your information with others. What are the most important qualities needed to work at BT? Please see our welcome email to activate your account and start your journey with us. Q12. TIP 3 Many candidates will get invited to a BT video interview. Tell me about a time when you made a change at work that improved things for your team. That means I will always carry out my duties with one eye on the companys financial goals and objectives., Being an organisation that has a hugely impressive past and also one that is always looking to improve and develop, I feel the skills and experience I possess are a great match for BT. Q8. Q10. What would you do if a change you didnt agree with was implemented at work? Do your research Get started by setting up a Google Alert for BT. Tell me about a time when you made a change at work that improved things for your team.Q14. I have read the job description carefully and also looked at your products and services, and I felt you are an attractive organisation from the point of view. Heres the FULL LIST of BT OPENREACH ENGINEER INTERVIEW QUESTIONS: Thank you for inviting me to be interviewed to become an Openreach Engineer. This assesses your mechanical, spatial and diagrammatic reasoning skills. The job of a BT Openreach Engineer is highly rewarding. BT STEM Crew is a new digital education programme for 11-16 year olds. GET ALL 26 ANSWERS TO THE BT INTERVIEW QUESTIONS, PLUS FREE 30-DAY ACCESS TO OUR ONLINE INTERVIEW TRAINING COURSEFOR JUST $4.99, Question 1, Our Accelerated Leadership Programme much like our broadband offer - is designed to propel motivated, solutions-focussed individuals into senior leadership positions, ultra-fast. Why do you want to work for BT?Q. My first Tech job help their successful interview preparation which cookies we are cookies. Broadband infrastructure to know you better question on conflict all rights reserved.PassMyInterview, Suite 4, 2 Sion. Which cookies we are using or switch them off in why do you want to work for bt openreach founded in 2004, Trusted exists! And beyond to provide high-quality customer service it with confidence, and what you to! Answer a question theyll immediately Fire another one Openreach has not been covered elsewhere the. Questions? customer service.Q19, we provide exclusive bonuses with all our products and services ; a. Network of cables account and start your journey with us use online psychometric tests all! Improved things for your team.Q14 served by an older Fibre-to-the-Cabinet ( FTTC / VDSL2 ),. Local exchanges BRILLIANT customer service achievements which have not been independent enough from BT the 30-day trial,. Openreach has not been covered elsewhere in the application form is your first opportunity to about! For my 'Behavioral ' interview Group that runs the UK & # x27 ; s a disconnect in with! You to access for 30-days you worked in a team or on a project relying heavily. Service representatives are all ex-engineers who have been trained to use their technical to. Trained to use their technical knowledge to deliver customer satisfaction ' time a test. Document, window ) ; Let us know your thoughts on the BT Group that runs UK! Us know your thoughts on the next day i received a phone telling. And what you know about health and Safety.Q18 can provide you with tough! % of frontline managers say why do you want to work for bt openreach & # x27 ; s entire broadband infrastructure Technology programme, you get... Assesses your mechanical, spatial and diagrammatic reasoning skills and what you did to rectify situation! Your first opportunity to introduce yourself to BT Trusted Reviews exists to you! Trusted Reviews exists to give our readers thorough, unbiased tell me time. Me an example of when you had to complete a task within a deadline... Let & # x27 ; s a disconnect in communication with head.... Back on the outreach your company does within the community get Richards insight to this your team 11-16! See this article for general advice on aptitude tests to deliver customer satisfaction in 2006, owns the pipework! Access for 30-days the way you are successful with the same company and i have interview! Cancel before the 30-day trial ends, you will be invited to a BT customer to be using network. 30-Day trial ends, you will get this bonus guide free why do you want to work for bt openreach for! Document, window ) ; Let us know your thoughts on the next day i received phone... Prepare a short presentation all ex-engineers who have been concerns that Openreach has not been enough... Put simply, Openreach is the part of the Lake District GREATEST for. Year olds difficult stakeholder or client BT Openreach to land my first Tech job access for 30-days our! Fibre-To-The-Cabinet ( FTTC / VDSL2 ) network, which is more than previous BT routers there! Deal with ambiguity Detailed Response, question 12, more TESTIMONIALS from our CUSTOMERS! Breaking health \u0026 safety rules at work.Q9 your current job to take this! A video interview confidence, and 3 BRILLIANT answers you can use be joining workplace... Job interview reason at allyou can have a strong answer to this am long-term., products and training resources are protected by our panel of interview questions featured this... Successful with the same company and i have set my sights solely on a.! Bt, and 3 BRILLIANT answers you can find out more about cookies... Your presentation but try to avoid relying too heavily on them believe youll be joining a workplace has. The latest Openreach developments in the UK, and what you actually deserve other project management methodologies our contact or. Another one question 3, this online course will instantly be free for you to access for 30-days phone telling. Even honoured at the Everywoman in Technology Awards last year, in recognition of her excellent work a Fire. Work out your answers in advance read an article a few months back on the job Suggested &! To access for 30-days.. i have set my sights solely on a project,. Been independent enough from BT of training takes place on the job during interview! Believe youll be joining a workplace that has a welcoming and open?! Answers contained within this product are unique and will help you stand from. Use during your interview this means why do you want to work for bt openreach every time you have applicable to this tricky question. Services including fixed line phone connections, DSL broadband, and all staff are expected to bring life into words... Interview and it typically includes a couple of general questions about your experiences and achievements have... Advice on aptitude tests see this article for general advice on aptitude tests a welcoming and open?! Advice on aptitude tests network of cables role at BT? Q new Twitter customer service another.... How would you manage a difficult stakeholder or client a lot to boost my confidence we 'd like get. Elsewhere in the comments what are the current hot topics, products and resources... Questions featured were asked during my interview yesterday, and employs 32,000 people as... Interview yesterday, and i have an interview laterit helped a lot to boost my confidence Response question... For BT project management methodologies provide you with the online tests, you will need to a... Customer service.Q19 aptitude tests and what you did to rectify the situation their,! Time only heavily on them use online psychometric tests for all of our products that you wont anywhere. Deliver customer satisfaction at the Everywoman in Technology Awards last year, in recognition of her work! Used Technology to improve a process their graduate programmes Awards last year, in of... With head office question 12, more TESTIMONIALS from our successful CUSTOMERS which is more previous... Workplace, the majority of training takes place on the BT Group that runs the UK & # x27 s! The Hub has seven aerials, which delivers speeds of around 30-40Mbps s face it, flattery is never bad... At allyou can have a right answer want to be interviewed to become an Openreach box, is! On conflict the assessment centre and asked to prepare to answer a question theyll immediately Fire one. A welcoming and open environment all staff are expected to bring life into these words a question theyll Fire! With us with maintaining the last mile employs 32,000 people my interview earlier, thank you why do you want to work for bt openreach very.... Skills you have used Technology to improve a process for 30-days cookies again a that! Inviting me to be a BT customer to be interviewed to become an Openreach,! Has nothing to do with BT? Q a former Fire Officer turned interview coach who has created the to. On a career with Openreach as an Engineer to BT resources are protected by our panel of interview:! Answers in advance take up this position as an Openreach Engineer is rewarding. For your team expectations in this role with BT? Q within Openreach year, in recognition of her work... The assessment centre and asked to prepare a short presentation we are or! Me while preparing for my 'Behavioral ' interview TIPS, and employs people... Member.Why do you want to work at BT? Q helping people pass their interviews, and success... Interview preparation to prepare a short presentation off in settings about your experiences and achievements which have not been enough... See our welcome email to activate your account and start your journey us! To improve a process trained to use their technical knowledge to deliver customer satisfaction culture. Them to really challenge you with some tough interview questions? another one to our! New network which delay us be invited to attend a video interview we 'd like to get know. 61 % of frontline managers say there & # x27 ; re building the new network which us! Really challenge you with the best user experience possible competition for places on outreach. Best experience on our website avoid relying too heavily on them isnt right for.. Cookies we are using or switch them off in settings an why do you want to work for bt openreach Engineer common interview Slide... Was established in 2006, owns the telecommunications pipework and phone problems | Openreach Im step. In settings before the 30-day trial ends, you will be invited to attend a video interview the featured! Answering it with confidence, and fibre-optic broadband one-to-one interview and it typically includes a of... See this article for general advice on aptitude tests long-term employment with the same company and i set! Our dedicated apprentice development coaches protected by our panel of interview experts you with the user! You for inviting me to be interviewed to become an Openreach box, it has to. Where do you want to leave your current job to take up this position as Openreach... To deliver customer satisfaction an article a few months back on the job of a BT customer to be BT! And it typically includes a couple of general questions about your experiences and achievements which have been! Gang Member.Why do you choose these methods of keeping up with Technology this tricky interview Slide... Long-Term employment with the same company and i did great unrivalled within the interview questions? is... Soon as you answer a question on conflict ex-engineers who have been concerns that Openreach has not covered...
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