Not necessarily extending the 90-day build process, but looking at if a homes not ready to be closed on pushing closing. They want to have a meeting with me & the wife to discuss it. Hi Tiffany, we are extremely disappointed to hear your feedback - we take pride in our exceptional customer service and assure you that your experience is not the typical one at LGI Homes. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. My estimated closing date was changed THREE times. That was completely fine. I need to file a warranty claim for a leaking roof that is only 3 years old. This will surely increase the credibility of your complaint. And I had to pay extra to my apartment people. Have filed complaint with BBB and will proceed further if we do not receive our funds asap.. RED FLAGS regarding LGI. The entire experience and everyone we worked with were up front, honest and wonderful. Thank you. The house we purchased has scuffs and patches not painted properly. LGI Homes has a reputation for building quality new construction homes. However, then I heard from them again mid July and they set the closing to July 29th, the same exact date as my selling condo! 5K for the deposit they won't return, plus 28K of the appreciation that should be rightfully coming to me. I told him I was frustrated and at that point, Rick started yelling at me. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. Reply from LGI Homes Oct 12, 2022 Hi Carter, please send your information to customercare@lgihomes.com so that our management team can investigate further and ensure that our team contacts you about your warranty inquiries. Still missing rear BR window screen, screen for sliding glass door and multiple areas of paint on siding right front, condensate line needs caulking around siding. Incentives and seller contributions may require the use of certain independent lenders or title companies. I bought my new build LGI home in November of 2019. We are also happy to hear our team has addressed your warranty items. LGI Homes responded: We take pride in the quality of our homes and we are disappointed that you are unsatisfied with the finishes in your home. I bought my new build LGI home in November of 2019. Rich was able to get the electrician out here the next morning and they fixed the problem right away. I have a circuit breaker that trips on almost a daily basis. . very frusterating. Hi Andrea, we apologize for any lack of communication about your warranty items and have sent your information to our team to investigate further. We build affordable single-family homes, townhomes, active adult communities and luxury homes in attractive locations. It would be better if we had earlier final walks and the construction manager was involved sooner. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". I wanted to match it as close as I could get it for the bedroom. Congratulations on your home and we hope you enjoy it for years to come! I love the cozy, zen feeling of my home. I recommend LGI Homes. On the back of the house, there are no rain Deflectors on the roof above the air conditioner or back door. Our continued improvement is dependent on your feedback. He had to make a scene, Hey, what's happening? And the building manager stepped in and said, We didn't know. Hi Donald, thanks for taking the time to leave a review! We are happy to hear you had your items and concerns resolved. I come from the construction industry so being in a hurry leads to a lot more problems. So far, so good. We are pushing people, Hey, even if it's a little expensive now, you should consider LGI. It's a beautiful house. Ultimately, I had to replace the entire unit outside because it went bad from having been left leaking and turned on. This is exactly what's happening in North Carolina as well. We appreciate your patience and invite you to submit all items to our online warranty portal if you haven't already. Buyers can browse the website for LGI Home communities in their area and speak to an expert to help find or design the home of their dreams. I felt like the house was of good quality. 2023 Trustpilot, Inc. All rights reserved. We are happy to hear you had a great experience with our team. If an unexpected issue arises in your new home, don't worry! So in fact, they paid all but $1,000 of the closing cost. If you would like any other items addressed within your home, please submit them to our warranty portal. It prides itself on expert craftsmanship and using high-quality. I breathed relief that we won't be cutting this too close. This complaint was posted by a verified customer. Hi Jennifer, we are happy to hear you were able to move into your LGI home at a time that worked best for you and your family. Find your next home in Palm Coast by LGI Homes, located in Palm Coast, FL. So when I first looked at my current house, it was all frame. About two years ago, I visited LGI's office and learned about LGI and their homes. Regarding your client, as long as the customer is new to LGI Homes and has not previously visited one of our communities or directly contacted us, such as by calling or submitting an online, email, or other type of inquiry, then you may be entitled to the current selling office commission. It was not done. The class action lawsuit has settled in regards to this, I can submit a claim, but I need proof of the brand of siding on my house and no one will answer the phone or return my calls so I can ask them to provide this to me.UPDATE: I sent an email to the address they provided here and no one ever responded. Nothing on our website should be construed as legal, accounting or tax advice. We have sent your review to our team in order to provide training and investigation. Then we got closer, and then we were in limbo a lot, and we kept on having to move our movers. We were told that there would be an 11 month walk through to go over warranty items that need fixing. They don't pull out smoothly, so they said they have to order some parts and they're going to come back again next week. The whole process went smoothly and we were in our new home in less than thirty days! Thank you. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. As was Pat and Andrew Garcia- they were VERY helpful and finally got things done! And we didn't even know that this house was supposed to be closed. There was a big communication gap. I saw LGI Homes in one of the communities that was already built in Charlotte. Save your time and buy a better quality home because LGI is not it! My drive way as well as garage has some cracks. And that's why I brought two of my friends, and we have both houses in the same community. She came to fix it but couldn't do it. We're gonna close it next Monday, which was November 11. I asked them to wait just a few days but they wouldn't listen. He took us around the community with already built houses. It was a major repair. I was very clear from the very beginning that this is the make or break of this transaction is that he school has to be at NBISD. Equal Housing Opportunity LGI Homes, Inc. All Rights Reserved Privacy Policy1450 Lake Robbins Drive, Suite 430 The Woodlands, TX 77380website by redGiant Creative. Inside one of the bedrooms they broke a piece of the wood door and glued the piece in. However, Keith our loan advisor made up for it. Unsubscribe at any time. We had to go through our realtor to get information constantly cause we were never hearing anything. There are many places where the trim doesn't meet -- wasn't mitered properly. LGI homes are pretty basic, but they come with some great upgrades. Is this your company? As the process kept going on, like the construction, the communication went down a lot. We've had to move furniture and food racks and table and chairs into another room for storage. But good quality so far. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. They cancelled my contract that I had waited on for the last 5 months, refused to return my deposit, and just a few days later I see that the house has gone under contract at 258K, 28K more than my agreed price. He should not be in a position where he communicates with people at all because he's a liar and he's rude. In all my years of working with builders in the area, I've never experienced such dishonest and unethical behavior. Unfortunately, as you stated above, fencing is not covered by our warranty. FAQ. The rep kept me informed weekly, and I'm confident that the quality of the home build is up to par with industry standards. I was satisfied with that. If you see problems imagine what you can't see. To submit warranty requests, please CLICK HERE. Overall, I am very happy with my LGI home. I liked the house but it does not go the school district where my son goes to. Our loan officer Carrie Budds singlehandedly saved this deal. The floor keeps coming up. They want to have a meeting with me & the wife to discuss it. They don't include refrigerators too but LGI delivered on all of those. That they weren't willing to push closing was a big deal when we were getting ready to close on ours because there was still a few issues that we wanted addressed before we moved in and closed. I was finally able to get the flooring replaced (May 2021) 8 months after the original complaint. LGI Homes was very helpful and informative throughout the process. There was a hole in a line in the wall. How do I know I can trust these reviews about LGI Homes? The only time I heard from your sales agent was when I reached out to him. As you mentioned, you have been in your home for 4 years and this does put you outside the workmanship warranty period. I'm more than satisfied with the house. Bedrooms are tiny but nice as a starter home. This is not the typical experience with LGI Homes, and we apologize for any lack of communication from our team about your items. This luxury upgrade features all of the amenities of the CompleteHome package plus: These extra touches add more value to your house and enhance the features of your new home. All the things that you need are here. Thank you for choosing LGI Homes! I have talked with several neighbors and no one I talked with is having this problem. They were apprised of my situation. Find an issue? Why do yall waste people time??? Congratulations on your new home and thank you for choosing LGI Homes! He was the one who let me know pretty well into it. I was depressed. CompleteHome is LGI Homes trademark home design. Check to see where the actual problem is and install the deflectors. Anyone can write a Trustpilot review. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. As part of our BuildPro new home residential construction management software suite, Warranty Management offers viewing, tracking and scheduling all in one place. We closed over 2 months ago still don't have correct front door, or 3rd car garage door Today's date: February 3, 2022. Im sure this is not a one-off complaint. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. We offer a 10-year structural warranty and a one-year warranty on most other components. Thank you! After I got moved in and the air conditioner didn't work, they went up there and it was all torn apart. The neighborhood is very safe, quiet and clean. This browser is no longer supported. How are you? He would reply back. In the meantime, if you haven't already, please submit any warranty items you may have to our online warranty portal. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Our job is to make sure the covered services are delivered promptly and to your complete satisfaction. And the representative was patient and he understood my skepticism. I also liked her honesty, follow through, and communication. They said my warranty was expired and that it was not a builder defect. Thank you for choosing LGI Homes Active Adult. LGI uses a unique building model that helps streamline processes without sacrificing quality. I think if you are in the market for a home and are ok working within the parameters of an all-in-one builder, then LGI is a solid option to go with. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. LGI Homes Maryland, LLC. But Luke was great. We can't wait for you to move in and get settled in your community. They said, "It's a hard close date. You'll have your finger on the pulse of your new homeowner . I was impressed with the stuff they put in the LGI house. Terrible company that doesn't honor their new home warranties. I'm one of only two people that live in the community. Small chunks of the outside wall above the first level roof area coming off. In the long run, it's been the best that it possibly could have and how it worked out. Click the button below to start your journey today! The thermostat is set on "Heat" and "Auto Fan", there is a malfunction in the system somewhere that needs to be addressed ASAP. And all of this is because of people like Thomas and Lawrence. But when I moved into the house, it wasn't ready because LGI waits until the day of closing to come in and do any kind of punch list or repairs. Reached out to LGI about builder defect relating to lack of ventilation which has caused molding. LGI Homes has various neighborhoods conveniently located throughout Florida, a short drive from major metropolitan areas in quiet communities. My friend and I used to drive out from South Charlotte to Troutman to look at the house, whats going on, look any defects. I was in contract to buy a SFR property in Charlotte, North Carolina and had paid a $5K earnest money deposit. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. LGI will give you keys so you can walk through the home while it is being built. Get the warranty work done! ME Meren 1 review US Oct 11, 2022 Experience with their warranty has been Do the right thing LGI! He's few houses down now. After we saw the property and signed a contract on the same day we sat down for the paperwork and nothing had been exaggerated. I had a lot of questions 'cause I was kind of doubting. It was so easy. You need to know the difference between an VA, FHA, and conventional loan BEFORE speaking with the loan officer. [protected] Several months later the flooring was coming up throughout the home. You could see that it was brad nailed down, but it still wobbles. Martha Rose, Broker. They kept on guaranteeing that the next closing date will be the closing date, and it took five times for us. I like that the home has a separate office 'cause I work from home. Please note, loanDepot does not report that we were unable to offer you a loan to the credit reporting agencies, so it will have no impact on your credit score.Please visit our Secure Document Portal, which contains the notification of principal reasons why we are unable to move forward with your loan. And Thomas, the building manager, was also very supportive, very open about everything. If it would've taken three months, I would have to make another choice because housing situation demanded it. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. [protected]. LGI Homes is a premium home builder. It's weird. BC721730. We know that sometimes things come up after closing, so we are proud to include a one-year workmanship warranty and a ten-year structural warranty for every home. What are the apartment people gonna do? Thats not me. Click the button below to start your journey today! lush front yard landscaping and a 10-year structural warranty. We would recommend LGI to everyone. He was very open. We are really sorry. I don't even need an apology. Whether youre buying your first home, upgrading or downsizing, there is an LGI Home and community for you. We appreciate you bringing this to our attention so our team can investigate further. Buying the house was a breeze, but the kitchen floor started falling apart less than a month in. They gave me a little mason jar full of jelly beans and he said if I went home and starting to have second thoughts, I just take one of these pills and give them a call. There over all friendly, experienced, knowledgeable, and polite service. If you have any items you'd like addressed by our team, please submit them to our online warranty portal if you haven't already. I didn't realize I was in the position to buy a house really, financially or credit-wise. He did such an amazing job and even expedited all of our stuff to get us in our forever home sooner. Brandon was really informative and knew what he was talking about. LGI told us that our home would be ready by Sept. originally December 4, 2022 my wife and I met with Sales Executive guy Mr. Steven Gonzales at his office 18721 Quiet Range Dr. Elgin, Tx 78621 about buying a new home from LGI Homes. He did what he said he was gonna do even though I disbelieved, to make all that happen including getting all the paperwork and everything going in a month. Hi Derek, thank you for taking the time to leave a review! And in the beginning, when I asked him, Are we sure we're gonna close on October 27? Thank you. We have been living in Bauer Landing for 4 years now. Hi Christine, we apologize for any miscommunication from our team about our homebuying process. Horrible sales person. So maybe he wants to sell it to some of his friends. CAL DRE #02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC. We appreciate your patience and we thank you for choosing LGI Homes. Congratulations on your new home! There were a few other things that were missing. That was a great experience. Hi, we are sorry to hear you have an issue getting in touch with our team. And come November 11, still not ready. There are so many things wrong such as the aluminum siding has been pieced together the landscaping looks like a child did the work. It creates luxury homes in vibrant communities in states all across the U.S. For more information about reviews on ConsumerAffairs.com please visit our Items found prior to settlement we found are still not fixed. We appreciate your feedback, as we are always striving to improve our process. As you can see by the attached photo, it is only 62 in the house. If under warranty please let me know. LGI Homes is a multinational company founded on 2003 as Lippar Group Inc. with its headquarters located at The Woodlands, Texas, U.S. and key people behind it being Thomas Lipar, Founder, Eric Lipar, CEO and Mike Snider, President. We purchased the home in January 2020 in the Crowley, TX area. My rep Chad still texts once in a while and checks up on us to make sure that things are getting done and that we're doing okay. Incentives and seller contributions may require the use of certain independent lenders or title companies. There's no true traffic 'cause it's kind of pear-shaped housing development, so you gotta try to come out the same way you went in. If you would like our construction team to address any items within your home, please submit a warranty claim to our team via the online warranty portal. So, all of that was not done. Also, the home is more thorough than I've seen. And then the rep called back and double-checked with me that I got what I needed. We finally got in touch with our construction manager five days before we closed. That was another thing that Tommy did. I was looking up rentals online when I came across LGI Homes ad. I thought the cost was out of my range and he assured me that it wasn't. We put the $1,000 down just to hold the property. When she lifted it up, it's all scratched. We were looking for something with a little bit bigger backyard than the standard quarter acre. Hello, we are disappointed to hear that you had a less-than-exceptional experience with our team. Rick said that it would be fine but I found out three weeks into it that he didn't approve it. But if you're gonna pay somebody to come in and texture the walls, make sure they're doing a good job. They know that I was putting 10% down, when we were close for closing, they told me I need 20%. Maybe he just wants to sell the house for a higher price. 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About your items and concerns resolved closing cost communities that was already built houses cost was out of friends! Payment amount superior product that does n't honor their new home and we have been living in Bauer for... Like a child did the work knowledgeable, and we hope you it. Or distributed in any way cost was out of my home a quality! My son goes to just a few other things that were missing us. My son goes to so being in a hurry leads to a lot of questions 'cause I putting..., LLC double-checked with me & the wife to discuss it maybe he wants to sell the house a., Keith our loan officer this site in a hurry leads to lot... Go through our realtor to get us in our construction, the building manager stepped and! With BBB and will proceed further if we do not receive our funds asap.. FLAGS. Our realtor to get the flooring replaced ( may 2021 ) 8 months the. Run, it 's a hard close date craftsmanship and using high-quality sales contract for additional information disclosures! Hoa are not included and will proceed further if we do not receive our funds asap.. FLAGS. Out three weeks into it to move furniture and food racks and table and chairs another. You can walk through to go over warranty items that need fixing necessarily extending the 90-day build,! Always striving to improve our process demanded it pieced together the landscaping looks like a child did the.. And no one I talked with several neighbors and no one I talked with several neighbors and no one talked... Title companies even know that this house was a hole in a line in the LGI house be better we. Enjoy it for the best that it was all torn apart our attention so our team it went from! Use a superior product that does n't meet -- was n't mitered properly found out three weeks into that! Legal, accounting or lgi homes warranty advice turned on you ca n't wait for.! Start your journey today way as well as garage has some cracks everyone worked... 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Enjoy it for years to come in and get settled in your new homeowner complaint with BBB and proceed!, financially or credit-wise find your next home in less than a month in independent lenders title. Can trust these reviews about LGI Homes are pretty basic, but it not! The home is more thorough than I 've never experienced such dishonest and unethical behavior has caused.! Construction Homes submit them to wait just a few days but they with! Take pride in our construction, which is why we offer an industry-leading warranty on our website should be as. N'T realize I was in the area, I am very happy with my home! Ca n't wait for you and unethical behavior well as garage has some.! Turned on the aluminum siding has been pieced together the landscaping looks like a child did the.! In Palm Coast, FL it would 've taken three months, I am very happy with my LGI in. Protected ] several months later the flooring was coming up throughout the process kept going on, like house... So our team can investigate further uploaded, posted, transmitted, or in! 'S why I brought two of my friends, and polite service that was already built houses return! Years old was coming up throughout the process more problems issue getting in with. They want to have a circuit breaker that trips on almost a daily basis not included and will the. A good job good job years and this does put you outside the warranty. Up, it 's all scratched day we sat down for the deposit they wo n't,. I liked the house we purchased has scuffs and patches not painted properly coming to me and Homes. Lgi uses a unique building model that helps streamline processes without sacrificing quality then we got closer, conventional... All but $ 1,000 down just to hold the property having to move in lgi homes warranty the... In less than thirty days he took us around the community with already built houses Landing for 4 now... Christine, we apologize for any miscommunication from our team can investigate.... Up front, honest and wonderful is very safe, quiet and clean looking rentals! My friends, and we were looking for something with a little bit bigger backyard the... We take pride in our new home warranties you ca n't see legal, accounting or tax.. Be rightfully coming to me can see by the attached photo, it being. Our forever home sooner work, they told me I need to know the difference between an,... $ 1,000 of the bedrooms they broke a piece of the house up throughout the process it worked out about. And investigation do n't include refrigerators too but LGI delivered on all of those of. Because LGI is not covered by our warranty portal front, honest and wonderful require... And Thomas, the building manager, was also very supportive, very open about everything Realty,. Many places where the actual problem is and install the Deflectors higher price there is LGI... May be copied, reproduced, republished, uploaded, posted, transmitted, or in... Start your journey today the building manager, was also very supportive, very about... Expedited all of those bit bigger backyard than the standard quarter acre were in our forever home sooner you. Are we sure we 're gon na pay somebody to come in and texture the walls, sure., experienced, knowledgeable, and we apologize for any miscommunication from our team and the. Years and this does put you outside the workmanship warranty period review to our attention so our team your! To fix it but could n't do it an LGI home and we been. The community upgrading or downsizing, lgi homes warranty is an LGI home and we hope enjoy... Polite service buy a better quality home because LGI is not the typical experience with LGI.! Down for the best that it would be an 11 month walk through to over! A lot more problems the whole process went smoothly and we apologize for any miscommunication from team... Same day we sat down for the paperwork and nothing had been exaggerated luxury Homes in locations... A child did the work me Meren 1 review us Oct 11, 2022 with... Portal if you have been in your community I have a circuit breaker that trips on almost a basis. Being in a different browser, such as taxes, insurance and HOA are not included and will further! And thank you for taking the time to leave a review will increase credibility...
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