During my time there, I learned how to operate a cash register and handle money. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. In your answer, share a time when you had to deal with a difficult customer and how you handled it. Explain what steps you took to resolve the situation or diffuse the customers anger. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. Follow proper coding procedures. Prepare all made to order food and/or beverages according to recipe or customer specifications. Customer Service Associate Responsibilities: Attending training sessions to grow knowledge of products and to develop customer service skills. What Does an Immigration Case Manager Do? Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you have experience working in similar positions, describe your ability to stand for extended periods of time. Greet and provide an enjoyable shopping experience for all customers. One day, he came in and ordered his usual meal but then proceeded to tell me that I didnt know how to make it right. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Wawa, Inc. is an equal opportunity employer. If this is your first time doing so, explain how comfortable you are with standing for long periods of time. You can update your choices at any time in your settings. They are responsible for providing excellent customer service, stocking shelves, and operating the cash register. Reminder Apply for our Summer 2023 Corporate Internship Program! Wawa, Inc. is an equal opportunity employer. If you do, share your previous experiences and how they helped you develop skills that are relevant to this role. They want to know that you respect their time and the time of other employees. The estimated base pay is $17 per hour. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Take care to maintain the appropriate level of cash in the safes. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. All Rights Reserved. Shift supervisors are responsible for overseeing the customer service associates and ensuring that the store runs smoothly. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Unlawful discrimination will not be a factor in any employment decision. Maintain proper cash levels in register drawer and change machines. A valid drivers license is also required. See Lead Customer Service Associate Salaries at other companies. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Department: Store Operations. Perform customer fuel transactions and monitor activities at the fuel court. Save my name, email, and website in this browser for the next time I comment. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. We are not officially endorsed by nor affiliated with Wawa., Inc.Similar to this post, Job Posting for CSA Customer Service Associate at Wawa, CSA Customer Service Associate Job Opening in Springfield, NJ at Wawa | Salary.com Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Insights. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. Olney, MD. Job Description. Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Ensure coffee thermals are filled and working properly. Communicate with the management team regarding customer requests and concerns. Lensa, Inc. - Lensa is a job search engine. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Heres a list of specific customer services skills to put on a resume: Your List of the Most Important Customer Service Skills (According to Data). Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Wawa Customer Service Associates (CSAs) work in a fast-paced, customer-oriented environment. Pull expired items, document and discard. Previous customer service experience is preferred, but not required. Job Description. Part-Time. Activate fuel and gift cards and assist with lottery purchases as needed. Ensure coffee thermals are filled and working properly. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. CSAs typically work a 40-hour week, but may be required to work overtime during peak times. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Make sure the coffee machines are full and working properly. Click the link in the email we sent to to verify your email address and activate your job alert. The estimated base pay is $17 per hour. The manager understood and told me not to worry about it happening again. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Averages based on self-reported salaries. Ensure that the work environment is safe at all times. Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Posted: January 25, 2023. You can unsubscribe from these emails at any time. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Customer Service Associates must be able to multitask and handle multiple customers at once. Sign in to create your job alert for Customer Service Specialist jobs in Clifton Heights, PA. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job . Complete other tasks as assigned by store management. Example: I worked as a barista at a coffee shop for two years while I was in college. Managed work flow to exceed quality service goals. Pull expired items, document and discard. STR00583 - Mechanicsville, MD 20659. Identifying customer needs. Communicate with the management team regarding customer requests and concerns. Maintain proper cash levels in register drawer and change machines.4. Ensure coffee thermals are filled and working properly. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Essential Functions: Ability to work well individually as well as in a team environment Good communication skills Excellent customer service skills Ability to learn FSRA process and procedures and demonstrate on a daily basis Ability to work overtime as needed Ability to multi-task in fast paced environment Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Principal Duties: Greet and provide an enjoyable shopping experience for all customers. I think my outgoing personality would fit well here.. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. The estimated additional pay is $4,654 per year. Here are five common Wawa Customer Service Associate interview questions and answers. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. If you require an accommodation, please contact our Associate Service. This job was posted on Mon Jan 09 2023 and expired on Mon Jan 30 2023. great place to work Prepare all made to order food and/or beverages according to recipe or customer specifications. The Customer Service Associate deliver an exceptional customer experience that supports Wawas vision to fulfill lives every day.Principal Duties:1. Location: Field. City and state must be separated by a comma followed by a space (e.g., Houston, TX). Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Processing and logging incoming calls into the CRM system. Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), Major Projects & Infrastructure - Senior Legal Counsel, See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. When interviewing candidates, look for these customer service qualities, traits and skills. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Veterans, active military and families can visit any store today for free any size hot coffee! If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. In any area, when the product is missing in the aisle, stock a new one instead. Store 5284 - Miami Gardens, FL 33056. Stop fuel pumps if necessary. AI-powered chats are becoming increasingly popular in customer service. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Stock and refill products through out the entire store.6. I called in to let them know I would be late and arrived 15 minutes later than scheduled. In my previous position as a barista at a coffee shop, I was required to stand for eight hours each day. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Read more, Upgrade to Premium to view the number of applicants for this Job. Complete other tasks as assigned by store management. If necessary, stop the fuel pump. Ensure coffee thermals are filled and working properly. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-US","id": "div-AdSlot-leqkxkx8", "fluid": true }, Averages based on self-reported salaries. When answering this question, it can be helpful to mention a specific aspect of the job that interests you or something unique about the company. The estimated additional pay is $2 per hour. See if they're hiring! Maintained high standards of customer service during high-volume, fast-paced operations. For Technical Issues please email: [emailprotected] . Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Check expiration codes, face and inspect all items. Job Title: Customer Service Associate. We recommend using the filters beneath the search bar to best search for your desired opportunity. Job Title: Customer Service Associate. He apologized and left happy.. Copyright 2023 Grabjobs Pte.Ltd. I set an alarm on my phone so it wouldnt happen again.. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
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