Take in the stately expanse of the resort from the sanctuary of your private balcony. They were great! He helped coordinate and customize private tours for our guests with the tour guides - and our guests couldnt stop raving about how much fun they had! Generally the best food weve had at higher end all inclusives. *An additional fee applies to all civil ceremonies. However there are golf carts and shuttles available all the time to take you wherever you need. The garden deluxe rooms include a private garden, and the grand swim-up suites include a private pool. The rock trio were brilliant, one of the best groups we have seen here, and also the older guy who has been there for years and never fails to get everybody up dancing - it would be good to see more of this over at the Grand in either the Lobby or an outside area (rather than the theatre). If youre too lazy to make it to the pool, you can hop into your personal double whirlpool. Or slip indoors and take a dip in your very own state-of-the-art double whirlpool. With stunning themes and decor options available, you can truly make your wedding, one of a kind. We always look forward to welcoming you back to this, your home away from home. If you have forgotten the email address, or require further assistance, please reach out to our support team. Select one of our resorts as your venue, and your stay is free. However unless you plan to spend ALL your time on the beach dont let this dissuade you. This was noticed in pretty much every restaurant.3. TELL ME MORE TELL ME MORE CONNECT OR RECONNECT WITH ONE OF OUR PACKAGES The sand is nice. From world-class spas to thrilling nightly entertainment. One semi-private dinner reservation for up to 30 guests with standard restaurant decor. WebMOON PALACE CANCUN - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Mexico) Mexico Yucatan Peninsula Quintana Roo Cancun Cancun Hotels Moon Palace Cancun 37,536 reviews #24 of 42 all-inclusives in Cancun Review Save Share Chetumal Km 340, Cancun 77500 Mexico 1 (800) 943-5032 Visit hotel website Check In / / Check This response is the subjective opinion of the management representative and not of TripAdvisor LLC. 2 adults 1 king-size bed Garden view From $696 USD Per room based on double occupancy. Taxes and fees that are shown are estimates only. Have no complaints. Sound appealing? Choose one of our all-inclusive wedding packages and surround yourself with elegance to the hilt. Finish off your evenings by dining at one of the many restaurants. Swing away on our 27-hole Jack Nicklaus Signature Golf Course surrounded by natures charm and exciting obstacles. The weather was perfect (temp ~high 70s/low 80s). Miscellaneous Amenities. Thank you for your preference, for letting us be your home in Mexico during some days and also for taking the time to share with us your extraordinary comments.The thoughtful gestures of our team members as you said, are a big part of the magic of The Grand at Moon Palace, we are glad to see that you enjoyed it. My guests and I were very impressed with their work, and the stain turned out very My husband and I hosted our Indian wedding here in February 2019 and it was amazing! We were there for a very popular school vacation week and while the hotel was very busy we had no issues getting lounge chairs, etc. It must show that you were married within the past year. Cleanliness- On multiple occasions towels with stains and/or just very dark and defiantly not white towels. UNDERSTAFFED we traveled during busy season so it might be the reason why you have to wait for so long to be served in restaurants. Last November had my 60th B-day at the Moon we went to the Beach Club across from Carribeano twice, service was above and beyond the call of duty. More, Dear neenzzz,What a great honor for us that you have selected us for such an extraordinary event! Ana who runs the playroom and signs everyone in and out is Wonderful with all the kids and so professional with the parents. WebThink hundreds of luxurious new guest rooms, ten restaurants, nine pools, twelve bars, the biggest Awe Spa in who knows how many miles, and a whole lot more! Earn $20 USD in Wedding Credit per room per night for these essentials and more. This is one of our premier partner resorts. Also, the desserts in the Italian restaurant were really good. Review of Moon Palace The Grand - Cancun. This isnt a traditional kids club with organized camp like activities but you could leave children there if you wanted, we didnt. BUT FIRST: WHAT, AND WHERE, IS THE GRAND AT MOON PALACE CANCUN? more. Gym- Gym in Grand in beautiful, however there were young children allowed to use the treadmills and elliptical. Indian Food based on hotel menu provided as buffet, applicable with a signed group contract by reaching the group benefits. 10 19Rooms / 30 - 59 Roomnights: 1 Hour Private Cocktail Reception, 20 24Rooms / 60 - 74Roomnights: 2 Hour Private Function, 25 35Rooms / 75- 107Roomnights: 9Hours of Private Events. We are big beach people and we would still come back here. The kids missed her being part of the entertainment team but I can see how shell be amazing at her new job! Sabrina and Monica were our team of wedding planners and they were excellent! As you have mentioned, this must be reflected in a Luxury Resort.Thank you also for highlighting the aspects you have enjoyed the most such as the food and the desserts! We also saw other people getting the water and utensils by themselves. Tobenefit, a group contract of 10+ rooms must be confirmed and all guests must be booked through The Wedding Travel Company. All of the restaurants are delicious. Laid-back charm in the heart of Playa's spirited nightlife. Its very untypical for a Mexican resorts to have great desserts.Cons:1. Families can jump into the fun action with the kids and teens club, and try their skills on the FlowRider Wave Machine. Even though we were staying in a different section of the hotel this year Araceli and Gloria were happy to help us and it was lovely to see them again. 1 Room. Were a family of four -two adults two kids (8,11) and stayed there for a week. Book by March 30th2022, for travel up to December 23rd 2023. Pinch yourself, its real, its The Grand At Moon Palace Cancun. Dirty showers that are not cleaned and organized after every customer. The hot boiling water was coming out from the cold water faucet. Both kids room and adults room are superior deluxe, and are each stocked with magical goodies. Our services are truly free. An adults-only luxury oasis of perfection. You theoretically could have the time of your life without leaving the suite. Limited Time Offer: Enjoy up to $2,000 off* your travel package when you book with DestinationWeddings.com! This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. It created a lot of distress to try to plan our vacation around dinner time!!!!! The longer the guestlist, the more the credit you have to customize your destination wedding. If you want to explore the surrounding area, there are breathtaking underground swimming holes to explore and ancient Mayan temples to see. JC steakhouse was as good as advertised, we also really enjoyed the grill, momo for hibachi at sunrise, Tavola too. Spectacular ocean views at sunset for your perfect wedding day! Several of our guests also played golf and had services done at Awe Spa they all had positive feedback on their experiences. The weather was perfect (temp ~high 70s/low 80s). We did organize a trip to Chichen Itza and Tulum for our guests through the Moon Palace VIP vacation concierge Guillermo was a fantastic liaison. Pundit: Pundit Bernardo He was wonderful! And you can only use these credits on certain items We will be back! Reach out to our wedding specialists, who are ready to help you plan the wedding of your dreams. Spa- spa in Grand is beautiful, however the spa in golf course is horrible. Embrace each day in paradise with the ones you love the most, as moments like these are meant to be treasured for a lifetime. Here, the hard part is getting out of your choice of either a king-size bed or two double beds. Very nice waterpark and kids playroom. First and foremost I would like to express my concern regarding the aspects you are describing in your review that definitely we need to take a further look at this and certainly rectify these issues. Prices are the average nightly price provided by our partners and may not include all taxes and fees. WebA spectacularly luxurious experience awaits at The Grand at Moon Palace Cancun, and its the perfect place for your elopement or celebration with family and friends. You will be directed to the Honeymoon Desk for the proper arrangements. Full Reservations / Users - Mexico and Brazil, Full Reservations / Users - Rest of the World, Culinary delights from 10+ signature restaurants. Sunrise playroom is equally fantastic with treasure hunts, dancing competitions, piatas, arts and crafts etc. Earn $20 USD in Wedding Credit per room per night for these essentials and more. Audio-Visual: Moon Palace AV team Moon Palace just got even grander, with The Grand at Moon Palace Cancun. Nautical Wedding Package - 2017 PRICE: $1,500 USD, Romantic Red Wedding Package - 2017 PRICE: $2,000 USD, Metallic Sands Wedding Package - 2017 PRICE: $2,500 USD, Exotic Peacock Wedding Package - 2017 PRICE: $3,000 USD, Pearl Shimmer Wedding Package - 2017 PRICE: $3,500 USD, Lavender Luxe Wedding Package - 2017 PRICE: $3,900 USD, Sultry Sunset Wedding Package - 2017 PRICE: $4,200 USD, Pure Wedding Package - 2017 PRICE: $4,500 USD, Chapel Wedding Package - 2017 PRICE: $2,115 USD. Promotion may change without notice until full payment is received. Where entertainment meets upscale comfort. The staff at the playroom couldnt do enough for us. We are certain that TripAdvisor's community will value your comments for planning their upcoming vacation.We already miss you!Cordially,Cesar Fallardi Operations Director The Grand at Moon Palace Cancun. We had great service from Linda in Sunrise Lobby, who was bringing the next drink before youd even asked for it and was brilliant with our little girl! Free Upgrades 1 Free room upgrade for every 11th room. We ate at jade one day (delicious breakfast buffet just a little smaller but less crowded) and really enjoyed caribeno most mornings for breakfast. We can help cover the cost for cakes, floral arrangement, and dcor. We had to figure out our own system how not to burn ourselves. Best Vacation! Indian Wedding Package - 2017 PRICE: $950 USD, Late check out until 6:00pm (upon request, subject to availability), Chocolate colored ceremony structure with ivory spun fabric and floral appliqu, Chocolate colored ceremony podium with two floral spheres as table dcor, Silver branches for front of chocolate colored structure, Justice of the Peace or Minister to perform legal, symbolic or vow-renewal ceremonies, One dinner reservation for up to 30 guests. Review collected in partnership with this hotel. VAT NO 810161679. Several of our guests also played golf and had services done at Awe Spa they all had positive feedback on their experiences. Service- 1.We had an issue with hot and cold water in the room. You can even unleash your inner kid at the water park, where kids of all ages float down the lazy river and try their luck on any of the enthralling water slides. The actual beach club area is pretty expansive with tons of loungers, couches and Cabana furniture. Adrian, Ariel, Angel, Edgar, Wilbert and Luis are the men who every morning make sure our Clubs and Carts are set up and ready to go. Breakfast in bed the morning after the ceremony, Honeymoon Wishes Wedding Website and Bridal Registry, White hanging ceremony podium with glass vases with flowers as table dcor, 30 seating pods in a variation of themed drapery, 6 White pergola Shepherds hooks placed down the aisle, 6 White floral spheres with white ribbon hanging from Shepherds hooks, Themed Bridal Bouquet of 12 yellow Calla Lily stems, Justice of the Peace or Minister to perform legal, symbolic or vow-renewal ceremony, $100 USD coupon redeemable for Dream Art packages of $700 USD to $1,999 USD, or a $200 USD coupon redeemable for Dream Art packages of $2,000 USD or more, Complimentary suite for the groom for 3 hours before the wedding when ceremony is scheduled at 11am; other ceremony hours will incur an additional charge (based on availability), White hanging ceremony podium with a glass rectangular vase with red flowers, 30 White Chiavari chairs with cushions in a variety of themed drapery, White pergola arbor at top of aisle with pav red Carnations, White pergola at end of aisle paved with red Carnations, Themed Bridal Bouquet with 12 Roses and 4 mini Callas available in white or red, Themed wedding cake with natural flowers in white or red, "S" shaped sand aisle runner lined with sea shells, Themed Bridal Bouquet of 10 Phalenopsis Orchids (white or pink), Themed wedding cake with chocolate sea shells. A favorite with our South Asian couples, this option features a bamboo mandap adorned with fresh flowers and foliage, filigree lanterns and white aisle and stage. REAL LIFE MEMORIES CAPTURED PERFECTLY. HERE COME THE SAVINGS Promotion The resort does not have one central pool like most resorts. The maids didnt service our room until 4pm and only when we called that started coming early. Its like a giant (cleaner and newer version) of a Chuck E. Cheese or Dave and busters with tons of arcade games, climbing structures, bumper cars, mini golf. Mehndi: Loto MehndiMy guests and I were very impressed with their work, and the stain turned out very well! Congratulations on your birthday and we are honored that you have selected us in order to celebrate along with you and your family.We are proud to be a luxury all-inclusive resort and we are even happier to read that we have reached and exceeded your expectations.We hope to have the opportunity to welcome you back to celebrate many more special occasions.Warmest Regards,Cesar Fallardi Operations Director The Grand at Moon Palace Cancun. We actually met a family this year that had huge regret getting this upgrade because the husband said we really can't afford the the 530 per month extra and the 14K they paid upfront for this upgrade. Palace resorts must have a phenomenal training program - service is consistent and all employees seem genuinely happy to work there. Replenish your body and mind with healing treatments, mani-pedi options, natural juices and a replenishing experience, courtesy of Awe Spa. As were my family and friends with their meals. Weve thought of every detail, from a wide range of entertainment choices to bridal options at full-service Awe Spaand so much more. Its very organized and clean. The resort will host no more than4 weddings per day, Monday thru Saturday. The beach party one evening was also really great - it would be good to have more of these or at least have the beach bar open in the evenings.We really enjoyed the dinner shows out on the terrace. Wedding package cost is applicable to 2022 & 2023 bookings. Ranked among the top resorts of Cancun on TripAdvisor, The Grand at Moon Palace combines elegance, technology and convenience, delivering an all-encompassing immersive experience in Each has a different vibe. If a guest needs to use the computer located in the lobby or business centers, then they must pay the applicable fee. I want to say a very special thank you to Carlos Canedo. Moon Palace The Grand Cancun is the perfect setting for insta-worthy snaps under the Mexican sun. Cancun could be the perfect choice for your wedding abroad. Plus enjoy a private group check in, and kids & teens stay free! Compare real wedding package pricing He remembered that I like White Wine with lunch and ran of the retrieve Glass Wine Glasses !!! Were picked up at dropped off at the golf course and signed in by Carla always greeting you, making you feel shes happy to see you again. Decorator/Flowers: Moon Palace team This was our 6th visit to the Moon Palace, and our 2nd time staying at the Grand. Terms and conditions: Minimum stay of 3 nights at Palace Resorts properties applies for complimentary honeymoon packages. Pools- A LOT OF TINY pools with no privacy. Apreciable polinaku75,Thank you for your preference. The shuttle drivers are all so kind and friendly and helpful. Pros: Beautiful resort. The weather was perfect (temp ~high 70s/low 80s). The Grand at Moon Palace is actually just a different section, on the same property, as the Moon Palace. Please provide your details and we will call you back. He helped coordinate and customize private tours for our guests with the tour guides - and our guests couldnt stop raving about how much fun they had! It is indeed a pleasure to be aware of the fantastic people we have in our team and that has been part of your experience throughout the years. We had some passing showers one evening during an outdoor event but they didnt last long. All Rights Reserved. All rooms allow up to 2 adults and 2 children max. The Baked Ham is amazing!! Explore venues and dcor, sample food and cakes, and meet with suppliers and planners at our exclusive two-day event at one of our award-winning properties. Authentication failed, please verify your information. Complimentary Honeymoon Package - 2017 PRICE: FREE!*. Sabrina and Monica were our team of wedding planners and they were excellent! If youre not there at 6pm, you will have to wait at least an hour and a half for a table. Everything was seamless from check-in through to restaurant reservations. Semi-private setting for you and your guests that can be customized with your colors and theme. It is an all-inclusive resort featuring turquoise waters, brilliant white sand, and swim-up suites, so that you can spend all day having fun in the sun. 5-star beachfront property near Moon Palace Golf Club. We find Service in general in Mexico is of a higher level compared to other destinations, however the Grand (and palace resorts in general it seems based on some time spent at sunrise and dinners there) to another level. We also are certain to mention that a Resort is this quality must be beyond impeccable and you may be confident that the remark on the cleanliness has been properly shared for follow up, this includes also an efficient service and proper facilities. The hotel just keeps on getting better, all thanks to the amazing staff that work here and do everything they can to make your stay perfect! We also really LOVED the kids playroom near water park and wired lounge in main lobby. However, the Grand section has more choices when it comes dining an activity options. They were great! Teresa who also works there was so much fun. The Presidential Suites series is the hilt of extravagance and elegance. We offer exclusive, personalized service from professional, responsive destination wedding and group vacation experts. We enjoyed the wave pool, slides (ones we were tall enough for) and lazy river. DJ + Dohl: Magic Mike DJ International Select one of our resorts as your venue, and your stay is free. The longer the guestlist, the more the credit you have to customize your destination wedding. Decorator/Flowers: Moon Palace team I was blown away by how overly accommodating everyone was to our young family. This price is based on the lowest nightly price found in the last 24 hours for stays in If sand isn't your thing, the garden is a perfect option! From the warm welcome youll receive to the unparalleled service that will make you never want to leave. Adults can unwind with the amazing all-inclusive concept, with a la carte dining, pool waiter service and a beautiful Spa. Tripadvisor performs checks on reviews. They cant do enough for you and especially your children. Welcome to your family headquarters. My kids loved her. *Terms and conditions apply. Don't miss out! I didnt have a hair/makeup trial but I was very pleased with my look on my wedding day. WebEnter a Moon Palace resort and set foot into a world of all-inclusive luxury and excitement, that is second to nonefrom plush, spacious rooms to culinary masterpieces at every meal. We wont be back!!!! Plenty of room for our young family of 5 with no problem fitting in an extra crib for the baby.We were in two minds about staying at the Grand this year but were so glad we did. Private area with Audio and Visual options for DJs or Slideshows. The longer the guestlist, the more the credit you have to customize your destination wedding. The Grand is everything you hope itll be and More! Size and local attractions (for your honeymoon). Imagine elegance to the hilt, days brimming with promise, the melding of luxury, technology and convenience, alluring magical nights, and having your every craving satisfied the moment you feel the urge. Hair/Makeup: Awe Spa Salon services The rooms are gorgeous and have so many personal touches that shows they really thought about every detail. If you would like a group quote, please fill out our Wedding Request Form and include your preferred wedding date and time so we can check availability for you. I totally enjoyed my time at the spa. Couples can customize their dream wedding design using Palace Resorts vast selection of decor options. Hair and makeup packages are available for brides and bridesmaids. DJ + Dohl: Magic Mike DJ International He met with us and our parents a couple of days before the ceremony to explain the steps so that our ceremony would run smoothly the day of. Big thanks to Sergio too for sorting out my massage and resolving an issue we had at Habibi. TheWeddingTravelCompany.com is at all times acting as a retail agent on behalf of Travelbugz Limited (the Supplier/Principal ) whose services are shown above or advertised on this page. They responded in a timely and organized fashion to all our requests and were wonderful liaisons with our vendors. In Asian restaurant the table next to use was asking us for a soy sauce because their waiter took very long time to come to them. Customized seating and set-up for you and all your guests. Earn free room credits to be used towards your wedding! Steak house, Asian, French- below standards. I really enjoyed my stay and time at the pool. I ordered the Squid Ink Risotto was impressed.
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