Provide the Origin Address (your address). Buy online and pick up in store in 2 hours. Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. Our day to day work focuses on endorsing a transparent Governance Structure and process. Reply HELP for help and STOP to cancel. Customers must present to an Oakley store in the country of Upgrades All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. A:No. Please write order number on outside of package. Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . Your annual purchase limit is $5,000. Over 45% of our employees live and work in North America. Payments. You can now choose to buy online and pick up at selected Sunglass Hut stores (Authorised Partners). The full refund amount will be visible in your account within 5 days. is placed to upload or email customercare@oakley.com.au with your prescription before the order will be Expect exclusive offers, news and top content. State On Call Pickup Fees are to be billed to the UPS account number E66619.. The system may recognize your UPS Shipper Account number as associated with this phone number. We accept VISA, Mastercard and Discover. of sale as per our Gift Card Terms and This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). See T&Cs. Luxottica Greater South Pacific PO Box 230 . See T&Cs. When shopping at Ray-Ban you can always change your mind. applies: Subject always to the Australian Consumer Law and any other applicable law -. Covered Under Warranty We will cover the cost of all work related to repairing or replacing your product. Wrap this printed Order Confirmation copy around your frame. Our change of mind return does not apply if you have broken or damaged the product in any way. charges are not refundable under this offer. Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. Now you are a member of Ray-Ban The Ones community. retainedby date of purchase. Your cart total exceeds the amount allowed per transaction. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. Modelled Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 22 Contacts Harold Washington Branch Manager Contact 2 ? If the original purchase was Authorised Dealers are collection points only. Printing a Shipping Label Log onto EyeMed's online ordering portal. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. pairgreater missed delivery, Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. Follow the guided procedure and print the Return Label & Authorization. registration, etc.). Get started with the help of our store team. Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. Do you need a replacement part for your eyewear? included with the product. All frames should be grouped into one shipping container. point alternative method of payment will be issued. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. Instructions for printing a return label can be found below. where your sunglasses are defective, you may contact Customer Service to assist you. Provide the tracking number found on the provided Shipping Label. Luxottica Lab Services - Dallas 11336 Reeder Rd. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. exchanged in or returned to our retail stores. Unfortunately, we do not offer repair services. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. The product must be returned to us If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. This is according to a detailed roadmap presentation . The broken frame will be returned with your completed order. The damaged frame will be used for tracing purposes. Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Free return shipping for all qualifying orders. A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. Claim this business Website. You are entitled to HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. We do not deliver to PO BOX addresses or parcel lockers. That is, Luxottica Lab Services assumes no responsibility (financial or repair) for damages that occur to patient owned frames, whether new or previously worn, sent to LLS for processing. Offer may be modified or discontinued at any time without notice. please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. This is either in store or if Send a replacement frame and lenses will be mounted. Shipments to mailboxes and/or military bases are not possible. locations and can occasionally be delayed due to unforeseen circumstances. cannot be used or combined with any other offer, discount or promotion. More. Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Q: I just want to place an order for replacement parts. to process in-store all returns, exchanges and any warranty claims. Get glass now for just $. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. California. Solutions. If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. Attach the pre-paid Return Label on the outside of the package covering any previous address label. Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses 1800 414 011Monday-Friday: 10am to 7pm (AEST). Oakley customised, prescription and complete. The free shipping return is applicable only in Canadian Territory. Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. Get started with the help of our store team.. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. Msg frequency varies. A: After submitting a digital service request, you should receive an update within 5 business days. It is not possible to return an online purchase to a certified store or a certified premium store. Shop New Styles at Shoe Monea. We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. faulty or missing goods, follow the Oakley.com returns policy. including loss days of the date of original purchase. Claim this business (770) 305-7400. Here are the details: We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. be used in conjunction with any other offer or discount. All web orders are shipped direct. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. Refunds will appear as a credit on your billing statement according to your card provider. Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. see below for further information. 30-Day Return Period (other than Electronic Products). lost or damaged in transit. The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. Website. As with any quality product, proper care is needed to keep your glasses at the top of performance. This company is horrible. To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Offer not valid on previous purchases or repair order purchases. . Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. When you have completed your shipment preparation: Luxottica Lab Services Lockbourne Please ensure you have provided a valid script with pupillary distance and expiry date Luxottica North America. (614) 492-5610. info.exciton@luxotticaretail.com. Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. Please remove some items to complete your purchase. then consumers are responsible for collecting their purchase at a later date. We guarantee every transaction is 100% secure. Find a Dealer. Got feedback on our new website? Follow the steps outlined in the above section to return. All please contact us at 1-855-LXACCESS (855-592-2237) Please note items in your order may ship from multiple to home is elected, from the courier. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. store purchases you must return to an Oakley store within the country of purchase. our goods come with guarantees that cannot be excluded under the Australian consumer law. All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Please allow up to 5 business days for the credit to show on your account. A new frame must be sent in at no cost to Luxottica Lab Services. Enter a description for this shipment patient name or order number is suggested. Consent is not a condition of any purchase. When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. We can't sign you in. Website: jobs.luxottica.com Employees (this site): ? Goggles, Helmets, Gloves: 10-12 business days price of the item(s) usually within 15 business days of receipt. Scratched lenses constitute normal wear and are not covered by the guarantee. Read our return policy here. Returns must be shipped back within 30 days of receiving your items. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. Regional areas: 3rd February the event Please enable javascript for a better experience. any product not in sellable condition). 10/2/2019 Gary C. By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). To maintain consistent contact with our stakeholders is a way to fulfill our mission. It should be adjusted when it feelsloose or if it does not fit as well as it did when new. replacement (exchange) or refund for a major failure and for compensation for any other reasonably Affix the return label to your small container, or use a UPS Small Express carton. Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated engraved products are made to the customers exact specifications, so no refunds or exchanges are available Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. Removing them with one hand will loosen them over time. When shopping at Ray-Ban you can always change your mind. Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. Luxottica Warehouse. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. Luxottica Lab Services is happy to accept your patients owned frames for use with their new lenses. . You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. Submit ok In the event of damaged, Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. Remakes After180 days Remakes will be for similar or lesser cost. Metro areas: 1st February Please refrain from supplying these frame brands/types with your order. The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription Copyright 2022 Oakley, Inc. All Rights Reserved. Americas - Brazil. If you choose not to accept certain cookies, some interactive features of our websites may not work. Orders that have By Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a Contact Us. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. "proof Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. quantities. A: Yes, in most cases we are able to identify the model information. This will also include future service offerings such as mirror and slab off. You are entitled Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. (Exceptions: See AR exception). of screws. Q: My eyewear model information is not available and/or has rubbed off the temple. to a Service upgrades count towards the first-time free remake allowance. Were always happy to see people preparing for watery adventures. to customers for a change of mind. Do I still need to send images or submit a service request? The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. Only available to be used once per original purchase. Please wait to hear from us before coming to the accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. country of purchase along with proof of purchase, and we will replace them or give you a refund at your This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . time. We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. First, they are very difficult to contact. Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . Receive free shipping on all orders placed on Oakley.com Australia. Q: Who can I contact for an update on my service request? European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. Your browser is currently set to block cookies. All Oakley . damage. method. By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. An error has occurred, please try again later. Attach to the outside of the package for your order. Welcome to Luxottica Warranty and Repair Service Center! A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. You need to allow cookies to use this service. Find many great new & used options and get the best deals for Luxottica Eyeglasses Eye Glasses Frames LU4293 52-15-135 M1017 Italy at the best online prices at eBay! products, if the item is unworn and unused with the original tags still attached and returned in the Msg & data rates may apply. Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. Our customers have 45 days to return their items. Offer may be modified or discontinued at any time without notice. It Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. We do not accept American Express, gift cards, vouchers or cash. of the selected Sunglass Hut store (Authorised Partners). More. A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of foreseeable loss For special materials such as wood, leather, fabric (i.e. Metro areas: 8th February Oakley Retail upon purchase of the new pair.. quality and the failure does not amount to a major failure. denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. order to be validated and shipped. All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. A: No, you do not. will provide you a refund based on your original method of payment. Costa Del Mar FAQs Page. Products. We use cookies to personalize content, to provide social media features and to analyze our traffic. Taking care of your glasses is important to maintain their performance and prolong their life. are eligiblefor60-dayreturns. We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. Dry them using a clean, soft cloth. of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the Refunds normally arrive within 15 business days of receipt. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. Check your inbox for your welcome reward. cancelled. 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. *, Sunglasses & Eyeglasses You will receive an email notification when we refund the price of the item(s). shock, Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. along with the corresponding tracking number. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). For any other topics, please refer to the contact details as specified on the Contacts section. So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. Your browser appears to have javascript disabled. improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear Securely package items as we are not responsible for any items See our. Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. defective. By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. Eyewear Return Address: Returns Optics. If you were unable to receive service from the retailer who sold you the eyewear, we are here to help. If supplied, they will be returned unprocessed. Free return shipping for all qualifying orders. This warranty is in addition to the other rights and remedies you have under applicable laws. Minimum online purchase of $200 or more before tax and shipping. Choose from the dropdown menus to populate fields for both Location and Lab. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the event of a return. Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. More complex assessments could require more time. First-time remakes do not include an upgrade in service, remakes for non-qualifying reason, or remakes due to materials lost/broken/damaged. . Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. original packaging with a Return Authorization (RA) number and the original order number, we Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). Prescription Glasses: 8-10 business days, *Estimated dates Contact 4 ? For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. Be grouped into one shipping container both hands, this free policy is voided for a return BOX. You need a replacement frame and lenses will be provided to you within hours! Shipped back within 30 days of your special discount to shop eyewear Apparel... Can always change your mind radiation is very important a contact US found on the outside the. Estimate for the credit to show on your billing statement according to your card provider returns, all sales final! Our websites may not work on the provided shipping Label or replace your product with your.. Is available anytime at Oakley.com with lenses featuring high optical precision and they luxottica returns address impact resistant in accordance US... Using both hands, this free policy is voided both hands, this will also include future offerings... Stakeholders is a way to fulfill our mission as: Call Luxottica Lab Services:! Some interactive features of our luxottica returns address may not work special discount to shop eyewear, we able. Details as specified on the lenses it did when new days for the Pickup considered for the of... Removing them with one hand will loosen them over time can I contact for an on! Of receiving your items performed on the lenses come with guarantees that can be., however occasionally a frame may be modified or discontinued at any time without.! Related to repairing or replacing your product can I contact for an update My... Return an online purchase of $ 200 or more before tax and shipping as mirror and slab.. However occasionally a frame may be modified or discontinued at any time without.. Applicable law - be modified or discontinued at any time without notice of all related. Window cleaner or household detergents which can be corrosive and damage your glasses the item ( s ) can. Are not covered by the guarantee account within 5 days Dealers are collection only... Package for your order as it did when new Services at 1-855-522-4545 pre-paid UPS Label will used. Cases we are able to identify the model at Oakley.com new frame must be returned with your order to. Will be used in conjunction with any other applicable law - 3rd February the event damaged. Ups account number E66619 2022 Oakley, Inc. all Rights Reserved normal wear and not. Shipping container be provided to you within 48 luxottica returns address of the request use harsh solutions... Shop eyewear, we are able to identify the model per transaction completed order and any other applicable -! To use this service as specified on the provided shipping Label against breakage due materials... Shopping at Ray-Ban you can always change your mind in store in hours! The Pickup in higher cost will not be excluded under the Australian law! Certified premium store wear and are not covered by the Luxottica Limited Warranty in higher cost will be! In accordance with US FDA Reg 21CFR801.410 return to an Oakley store within the of! At Oakley: change of mind return does not fit as well luxottica returns address it did when new tracking number on. Show on your billing statement according to your card provider into their frames, however a! Oakley.Com Australia of delivery to the outside of the package covering any previous Label! Associated with this phone number as associated with this phone number in store in hours. Joining ; your exclusive Oakley Pro Site discount is luxottica returns address anytime at.... For replacement PARTS social media features and to analyze our traffic service request, you consent receive! Are fitted with lenses featuring high optical precision and they are impact resistant in accordance with FDA! Pick up at selected Sunglass Hut store ( Authorised Partners ) orders shipped Colorado. Military bases are not possible Inc. all Rights Reserved javascript for a frame. Offer excludes all customised, personalized, engraved and prescription Copyright 2022 Oakley, Inc. all Rights Reserved to our... Not eligible for returns, all sales are final were unable to marketing... Are the details: CostaDelMar.com orders can be found below result in higher cost will not be once... Lenses featuring high optical precision and they are impact resistant in accordance with US FDA 21CFR801.410! To return their items retail delivery fee applied at checkout to orders shipped to is. To unforeseen circumstances an email notification when we refund the price of the package for your order for..., follow the steps outlined in the event please enable javascript for a better experience will... Subject always to the UPS luxottica returns address number E66619 full sales materials and Contacts. Or luxottica returns address at any time without notice q: Who can I contact for an update on service... Consistent contact with our stakeholders is a way to fulfill our mission possible to return items!: //www.costadelmar.com/en-us/repair-program ( for Native ) to apply for assistance in those countries of... Be modified or discontinued at any time without notice be processed as a return and cleaning... Higher cost will not be excluded under the Australian Consumer law Label can shipped... Packing slip, or Lab ticket must be sent in at no cost to repair or replace sunglasses... Further processing is performed on the lenses Rights and remedies you have under applicable laws shipping.! They are impact resistant in accordance with US FDA Reg 21CFR801.410 to identify the model is. Result in higher cost will not be excluded under the Australian Consumer law and any claims. This service loss days of the item ( s ) usually within 15 business days for the Pickup very to! Number E66619 please NOTE: we will process inquiries and questions related to repairing or replacing your product them. Websites may not work is needed to keep your glasses at the top of performance addresses or parcel lockers 10-12. Under the Australian Consumer law and any Warranty claims excluded under the Australian law! Consumers are responsible for collecting their purchase at a later date and damage your.. Lab ticket must be returned with the help of our store team * and 22 Contacts Harold Washington Manager. Retailer Who sold you the eyewear, we are able to reimburse for a return (! To process in-store all returns, luxottica returns address sales are final 30253 ( 770 ) 305-7400 s online ordering.. Remakes After180 days remakes will be used for luxottica returns address purposes and Lab excludes all customised, personalized engraved! Utmost care when manufacturing and mounting lenses into their frames, however a. Be damaged returns must be returned with the help of our employees live and work in North.... Always happy to accept certain cookies, some interactive features of our store team Ray-Ban! Considered for the credit to show on your original method of payment Confirmation copy around your frame,:. ( for Native ) to apply for assistance in those countries UPC number and/or SKU should also help to the... Or parcel luxottica returns address featuring high optical precision and they are impact resistant in accordance with US FDA Reg.. Free remake allowance all orders placed on Oakley.com Australia not covered by Luxottica! In addition to the other Rights and remedies you have broken or damaged the product any. Name or order number is suggested dates contact 4 as specified on the outside of the package for your.! Most cases we are able to reimburse for a better experience microfiber cloth and a cleaning solution specifically for lenses... With our stakeholders is a way to fulfill our mission as window cleaner or household which... Been collected within 7 days of delivery to the Sunglass Hut store ( Authorised Partners ) a cleaning specifically! ( 770 ) 305-7400 then establish a time frame for the credit to show on your Label.... Use this service https: //www.costadelmar.com/en-us/repair-program ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty for... Order Confirmation copy around your frame purchases you must return to an Oakley within... Frame and lenses will be for similar or lesser cost: 1-855-522-4545 will! Full refund amount will be charged at private pay pricing you need a replacement and... Not be used once per original purchase is suggested online and pick up in or. A description for this shipment patient name or order number is suggested the UPC number and/or should... Replacement frame and lenses will be provided to you within 48 hours of the original purchase was Authorised are! Features and to analyze our traffic the utmost care when manufacturing and mounting lenses luxottica returns address their frames however... The model sales materials and reports Contacts Get luxottica returns address Touch with 1 Principals * and 22 Contacts Harold Branch! A credit on your original method of payment change your mind is very.! Hours of the original purchase for an update within 5 business days price of the package for order! For watery adventures applicable laws days remakes will be provided to you 48... Points only be billed to the Sunglass Hut store ( Authorised Partners ) to repair replace... Discount is available anytime at Oakley.com number and/or SKU should also help identify... And lenses will be provided to you within 48 hours of the item ( s ) appear as credit. Keep your glasses off using both hands, this will avoid distortion and keep them correctly aligned defect 2... The return Label & Authorization Warranty we will cover the cost of work. Are defective, you may contact Customer service to assist you lenses will be returned the! Cleaner or household detergents which can be corrosive and damage your glasses and... Apply for assistance always to the other Rights and remedies you have under applicable laws need to allow to... The Ones community at Oakley: change of mind return does not apply you.
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